Wherever practical we use Royal Mail for UK deliveries, including deliveries to BFPO addresses, although we reserve the right to use an alternative carrier where necessary and appropriate.
We reserve the right not to deliver orders if we have any doubts about the security of the delivery address. This may affect certain communal postal addresses or PO Boxes. If this restriction affects your order, then we will notify you as soon as possible.
Please contact us if your order has not arrived within 5 days of the times quoted at the time of order confirmation. Before contacting us, we do ask that you contact your local sorting office to ensure that they are not holding an undelivered package for you.